Creation of chatbots by leveraging Oracle digital solutions
Chatbots have truly become ubiquitous. According to Oracle research, about 80% of companies are planning to use chatbots by 2020. And by 2022, banks will be able to automate 90% of their interactions with chatbots. Around the same time, chatbots are also expected to deliver cost savings of around $8 Billion every year in customer service efforts.
There is no denying the fact that chatbots are revolutionizing the interaction between the brands and customers. But what is driving their adoption? The State of Chatbots Report attributes this to a plethora of reasons for both millennials and baby boomer.
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